Database migration issue affecting API availability

Resolved·Partial outage

The incident was resolved and all services returned to normal operation. We apologize for any inconvenience this may have caused.

Sat, Aug 15, 2026, 03:20 PM

(1 month ago)

Affected components

Aug 15, 2026, 02:15 PM

03:20 PM

Core APIs

Hosted Verification Web App

Updates

Resolved

The incident was resolved and all services returned to normal operation. We apologize for any inconvenience this may have caused.

Sat, Aug 15, 2026, 03:20 PM

Monitoring

Error rates returned to normal and we continued monitoring while database connections fully recovered.

Sat, Aug 15, 2026, 02:50 PM(30 minutes earlier)

Identified

The root cause was identified as a database migration that saturated connections on our primary database. Our team was working to restore normal service.

Sat, Aug 15, 2026, 02:30 PM(20 minutes earlier)

Investigating

We were investigating elevated error rates affecting our Core APIs and the Hosted Verification Web App.

Sat, Aug 15, 2026, 02:15 PM(15 minutes earlier)